Services

Services provided by the Division Office.

Application for Loans/Leave/Claims - Human Resource and Management Office

Loans (Provident Fund, Manila Teachers, PPSTSA. Pag-ibig approval of GSIS Loan)

Leave (Vacation Leave, Forced Leave, Sick Leave, Study Leave, Special Privilege Leave, Paternity, Maternity Leave, Maternity Leave

Claims (Retirements Gratuity, Step Increment, Loyalty, and Monetization. Terminal Leave Pay, Maternity Leave)

Schedule of Availability of Service:

MONDAY - FRIDAY

8:00 a.m. - 5:00 p.m.

Who May Avail of the Service?

Loans — Officers/employees of DepEd Central Office only

Leave, Claims and Retirements - Officers/employee of DepEd Central Office Regional Directors and Assistant Regional directors Superintendents and Assistant Superintendents

What are the Requirements?

Accomplished Request Slip

Duration:

within 5 days

How to avail of the Service?

Step Applicant/Client Service Provider Duration of Activity (under normal circumstances) Person in Charge Fees Form
1 Accomplish the Application Form Receive the duly filled up Application Form Within 10 minutes Admin.Asst.2/ authorized employee Application Form
2 Forward the Application Form to the assigned employee Within 5 minutes Admin.Asst.2/ authorized employee
3 Check the records of the employee Within 2 days Admin. Officer 4/ authorized employee
4 Forward the Application form for signature of the officer/actual signing Within 2 days Chief of Division
5 File the Application form Within 5 minutes Admin.Asst.2/ authorized employee
END OF TRANSACTION

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Filing of Complaints/Appeals/Motions for Reconsideration - Office ASDS

Schedule of Availability of Service:

MONDAY - FRIDAY

8:00 a.m. - 5:00 p.m.

Who May Avail of the Service?

Any Person may file an administrative complaint against any officer or employee of the Departments of Education

What are the Requirements?

Filing of Complaints

  1. Full name and address of the complaint
  2. Full name and address of the person complained of, as well as his position in the Department of Education
  3. A narration of the relevant and material facts which shows the act or omissions as allegedly committed by the person
  4. Certification of Non-Forum Shopping
  5. Complaint shall be under oath

Filing of Appeals

  1. Notice of Appeal
  2. Appeal Memorandum (3copies)
  3. Proof of payment of the appeal fee

Filing of Motions for Reconsideration

  1. Motion for Reconsideration

Duration:

Filing of Complaints - 10 minutes

Filing of Appeals - 10 minutes

Filing of Motions for Reconsideration - 10 minutes

How to avail of the Service?

Filing of Cases

Step Applicant/Client Service Provider Duration of Activity (under normal circumstances) Person in Charge Fees Form
1 File the complaint along with the requirements either at the Office of the Secretary of the Secretary or Records Division Receive the complaint and other documents, if any Within 10 minutes Receive Clerk/authorized employee Request Slip
2 Receive copy of the complaint filed Issue the copy of the complaint filed to the client Within 10 minutes Receive Clerk/authorized employee
3 Forward the complaint to the Office of the Undersecretary for Legal Affairs Within 1 day Authorized employee
4 Endorse to Legal Division to prepare draft of the actionable document Within 2 days Authorized employee
5 Return to the Office of the Undersecretary for Legal Affairs for signing of endorsement/actual signing Within 3 days
6 Forward to Records Division for releasing Within 1 day Computer Operation III/authorized employee
7 Release to the Office concerned Within 1 day Releasing clerk/authorized employee
END OF TRANSACTION

Filing of Appeals

Step Applicant/Client Service Provider Duration of Activity (under normal circumstances) Person in Charge Fees Form
1 File the appeal along with the requirements either at the Office of the Secretary or Records Division Receive the notice of appeal/appeal memorandum and other documents, if any and require the client to pay the filing fee Within 10 minutes Receiving Clerk/authorized employee
2 Pay to the cashier Process payment and issue Official Receipt (O.R) and Notice of Payment Within 10 minutes Cashier P300.00
3 Return to the receiving office. Present Proof of Payment and O.R Receive Proof of Payment and the appeal Within 5 minutes Receiving Clerk/authorized employee
4 Receive a copy of the appeal Issue copy of the appeal filed to the client Within 5 minutes Receiving Clerk/authorized
5 Forward the Appeal filed to the Office of the Undersecretary Within 1 day Authorized employee
6 Endorse to Legal Division for appropriate action Within 3 days Authorized employee
END OF TRANSACTION

Filing of Cases

Step Applicant/Client Service Provider Duration of Activity (under normal circumstances) Person in Charge Fees Form
1 File the motion for reconsideration at the Office of the Secretary File the motion for reconsideration at the Office of the Secretary Within 10 minutes Receiving Clerk/authorized employee none
2 Forward the Appeal filed to the Office of the Undersecretary Within 1 day Authorized employee
3 Endorse to Legal Division for appropriate action Within 3 days Authorized employee
END OF TRANSACTION

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Issuance of Certified Ture Copy/Photocopy Personal Files and Other Miscellaneous Files - Records Section

Schedule of Availability of Service:

MONDAY - FRIDAY

8:00 a.m. - 5:00 p.m.

Who May Avail of the Service?

Office/Employee of DepEd Central Office, Regional Directors, Assistant Regional Directors, Superintendents and Assistant Superintendent

What are the Requirements?

Accomplished Request Slip

Identification Card

Authorization or Special Power of Attorney - if the one requesting is another person

Duration:

within 2 days

How to avail of the Service?

Step Applicant/Client Service Provider Duration of Activity (under normal circumstances) Person in Charge Fees Form
1 Accomplish Request slip and submit the duly filled up Form Receive the duly filled up Request slip Within 10 minutes Receiving Clerk/ authorized employee Request Slip
2 Forward the Request Slip to the Records Officer Within 5 minutes Receiving Clerk/ authorized employee
3 Classify/Prepare the request documents be it for photocopy or certified true copy Within 1 days Records Officer
4 Approved, review and affix initials to each actionable document Within 45 minutes Chief Admin. Officer
5 Stamp release to each document: assigns number to the original Within 10 minutes Releasing Clerk/authorized employee
6 Release the requested document Within 10 minutes Releasing Clerk/authorized employee
END OF TRANSACTION

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Issuance of Clearance-Retirement/Resignation - Administrative Office

Schedule of Availability of Service:

MONDAY - FRIDAY

8:00 a.m. - 5:00 p.m.

Who May Avail of the Service?

Office/Employee of DepEd Central Office, Regional Directors, Assistant Regional Directors, Superintendents and Assistant Superintendent

What are the Requirements?

Accomplished Request Slip

Duration:

within 10 days

How to avail of the Service?

Step Applicant/Client Service Provider Duration of Activity (under normal circumstances) Person in Charge Fees Form
1 Accomplish Request Slip Receive the duly filled up Request Slip Within 10 minutes Admin.Asst.2/ authorized employee Request Slip
2 Forward the Request Slip to the assigned employee Within 5 minutes Admin.Asst.2/ authorized employee Clearance Form
3 Check the record of the employee and prepare the clearance Within 1 day Admin.Asst.2/ authorized employee Clearance Form
4 Forward the clearance for signature of the officers concerned/actual signing Within 8 days Chief of the concerned Division Clearance Form
5 Release the clearance Within 5 minutes Admin.Asst.2/ authorized employee
END OF TRANSACTION

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Issuance of Employee Certification & Other Certification - Human Resource and Management Office

Schedule of Availability of Service:
MONDAY - FRIDAY
8:00 a.m. - 5:00 p.m.
Who May Avail of Service?
Office/Employees of Department of DepEd Central Office, Regional Directors, Assistant Regional Director, Superintendents and Assistant Superintendents
What are the requirements?    
Accomplished Request Slip
Duration:
Within 60 Minutes

How to avail the Services?

Step Applicant/Client Service Provider Duration of Activity (under normal circumstances) Person in Charge Fees Form
1 Fill up Request Slip and submit the duly filled up form Receive the duly filled up Request Slip Within 10 minutes Admin.Asst.2/ authorized employee Request Slip
2 Wait while the Request Within 5 minutes Admin.Asst.2/ authorized employee
3 Check the record of the requesting party & prepare the certification Within 30 minutes Admin. Officer 4/authorized employee
4 Receive the certification for signature/actual signing Within 5 minutes Admin. Officer 5/authorized employee Certification
5 Forward signed certification for releasing to authorized employee Within 5 minutes Admin. Officer 4/authorized employee
6 Get the Certification Release of the signed certification Within 5 minutes Admin. Asst.2/authorized employee
END OF TRANSACTION

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Update of Employee Records (Form 212, SR and BIR Form) - Human Resource and Management Office

Schedule of Availability of Service:

MONDAY - FRIDAY

8:00 a.m. - 5:00 p.m.

Who May Avail of the Service?

Office/Employee of DepEd Central Office, Regional Directors, Assistant Regional Directors, Superintendents and Assistant Superintendent

What are the Requirements?

Accomplished CS Form 100 for Examination Taken

Accomplished BIR Form No. 1902 & 2305 for Applications of TIN & Updates of BIR Exemption respectively

(With supporting documents, i.e. Marriage Contract, Birth certificate of child)

Duration:

within 60 minutes

How to avail of the Service?

Step Applicant/Client Service Provider Duration of Activity (under normal circumstances) Person in Charge Fees Form
1 Accomplish CS Form 100 (BIR Form 1902/2305) and submit the duly filed up forms Receive the duly filed up CS Form 100, BIR 1902/2305 Within 10 minutes Admin.Asst.2/ authorized employee CS Form 100/ BIR Form 1902/2305
2 Forward the CS Form 100 to the assigned employee Within 5 minutes Admin.Asst.2/ authorized employee
3 Check the form and update employee file/records Within 40 minutes Admin.Asst.4/ authorized employee
4 Release the form filing to concerned agency Within 5 minutes Admin.Asst.2/ authorized employee
END OF TRANSACTION

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